Privacy policy

Privacy Policy

Last Updated: June 26, 2026

TurnitinX Official Limited (“TurnitinX,” “Company,” “we,” “us,” or “our”) operates the website https://turnitinx.com (“Site”) and provides the products and services available through the Site (“Services”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Site, create an account, purchase a product or service, contact us, or otherwise interact with TurnitinX.

It also explains the choices and rights you may have regarding your personal information.

By accessing or using the Site or our Services, you acknowledge that you have read and understood this Privacy Policy. Your use of the Site and Services is also subject to our Terms of Service.

1. Information We Collect

a. Personal Information

We may collect personal information that identifies you or allows us to contact or provide services to you, including:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Mailing address

  • Account login information

  • Order and transaction information

  • Customer support communications

  • Any other information you voluntarily provide to us

You may provide this information when you create an account, place an order, make a payment, subscribe to communications, submit a request, or contact our customer support team.

b. Payment Information

When you purchase a product or service through TurnitinX, your payment may be processed by a third-party payment provider.

Depending on the payment method you use, payment information may include your:

  • Cardholder name

  • Billing address

  • Payment card details

  • Bank or payment account information

  • Transaction details

We may not directly store complete payment card details. Payment information may instead be collected and processed by our payment service providers in accordance with their own privacy policies and security procedures.

c. Content and Service Information

When you use certain TurnitinX services, you may upload or submit documents, files, text, or other content for processing.

We may temporarily collect and process this content to:

  • Provide the service you requested

  • Generate reports or results

  • Troubleshoot technical issues

  • Prevent misuse or fraudulent activity

  • Improve the reliability and performance of our Services

We will only use submitted content in accordance with this Privacy Policy, our Terms of Service, and the purpose for which it was provided.

You should not upload documents containing unnecessary sensitive, confidential, or third-party personal information unless you have the appropriate authority or permission to do so.

d. Website Activity and Technical Data

When you visit or use our Site, we may automatically collect information about your device and how you interact with the Site, including:

  • Internet Protocol address

  • Browser type and browser version

  • Device type

  • Operating system

  • Language and regional settings

  • Pages viewed

  • Features used

  • Time spent on the Site

  • Access dates and timestamps

  • Referral sources

  • Links clicked

  • Error logs and diagnostic information

  • Approximate location based on your IP address

We use this information to analyse usage trends, maintain website functionality, troubleshoot technical issues, prevent abuse, and improve the performance and security of our Site and Services.

e. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, local storage, and similar technologies to:

  • Keep you signed in

  • Remember your preferences

  • Maintain website functionality

  • Understand how visitors use the Site

  • Measure website traffic and performance

  • Improve our Services

  • Support marketing and promotional activities

  • Detect suspicious or fraudulent activity

Cookies may store information such as your preferences, session information, or login status.

You can manage, block, or delete cookies through your browser settings. However, disabling certain cookies may prevent parts of the Site from functioning properly.

2. How We Use Your Information

We may use the information we collect to:

  • Operate, maintain, and improve the Site and Services

  • Create and manage user accounts

  • Process purchases, payments, refunds, and transactions

  • Deliver products, reports, account credits, or services

  • Process documents or content submitted through the Site

  • Respond to enquiries and provide customer support

  • Send order confirmations, account notices, and service updates

  • Communicate changes to our Services, Terms, or policies

  • Send marketing or promotional communications where permitted

  • Personalise the user experience

  • Analyse customer behaviour and website performance

  • Test, develop, and improve website features

  • Detect, prevent, and investigate fraud, abuse, or security threats

  • Enforce our Terms of Service and other agreements

  • Protect our rights, users, systems, and business operations

  • Comply with applicable legal, regulatory, accounting, or enforcement obligations

  • Fulfil any other purpose disclosed to you when the information is collected

Where required by applicable law, we will rely on an appropriate legal basis to process your personal information, such as your consent, the performance of a contract, compliance with a legal obligation, or our legitimate business interests.

3. Marketing Communications

Where permitted by law, we may send you promotional emails about TurnitinX products, services, updates, or offers.

You may unsubscribe from marketing communications at any time by:

Even after you unsubscribe from marketing communications, we may continue to send necessary transactional or administrative messages, such as order confirmations, payment notices, security alerts, or important account updates.

4. How We Share Your Information

We do not sell your personal information.

We may disclose personal information only where reasonably necessary, including in the following circumstances:

a. Service Providers

We may share information with trusted third-party providers that help us operate our business, such as:

  • Website hosting providers

  • Cloud storage providers

  • Payment processors

  • Email delivery platforms

  • Customer support platforms

  • Analytics providers

  • Security and fraud-prevention providers

  • Technical service providers

  • Professional advisers

These providers may only access the information necessary to perform their services and are expected to process it securely and lawfully.

b. Payment Processing

Information required to complete a transaction may be shared with payment processors, banks, card networks, or other financial service providers.

Their processing of your information may also be governed by their own privacy policies.

c. Legal Requirements

We may disclose information where we reasonably believe disclosure is required to:

  • Comply with applicable laws or regulations

  • Respond to a court order, subpoena, warrant, or government request

  • Cooperate with law-enforcement or regulatory authorities

  • Establish, exercise, or defend legal claims

  • Enforce our agreements and policies

d. Security and Protection

We may disclose information where reasonably necessary to:

  • Detect or prevent fraud

  • Investigate suspected misuse

  • Respond to security incidents

  • Protect the safety and rights of TurnitinX, our users, or third parties

  • Prevent unauthorised access to our systems or Services

e. Business Transfers

If TurnitinX is involved in a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or transfer of business operations, personal information may be disclosed or transferred as part of that transaction.

Where required, we will take reasonable steps to ensure that the receiving party continues to handle personal information consistently with this Privacy Policy.

f. With Your Consent

We may share your information for another purpose when you have given us permission to do so.

In all cases, we aim to limit disclosure to the information reasonably necessary for the relevant purpose.

5. International Data Transfers

TurnitinX operates online and may use service providers located in Australia or other countries.

As a result, your personal information may be transferred to, stored in, or processed in jurisdictions outside the country where you live. Privacy and data-protection laws in those jurisdictions may differ from the laws applicable in your location.

Where required by law, we will take reasonable steps to ensure that international transfers of personal information are subject to appropriate safeguards.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide the Site and Services

  • Complete transactions

  • Maintain business and accounting records

  • Resolve disputes

  • Prevent fraud and misuse

  • Enforce our agreements

  • Meet legal, tax, regulatory, or reporting obligations

Retention periods may differ depending on the type of information, the reason it was collected, and applicable legal requirements.

When information is no longer reasonably required, we may delete it, anonymise it, or securely restrict access to it.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Our security measures may include:

  • SSL/TLS encryption for information transmitted through the Site

  • Access controls that restrict information to authorised personnel

  • Secure password and authentication procedures

  • System monitoring and logging

  • Security reviews and vulnerability management

  • Firewalls and other infrastructure protections

  • Procedures for responding to suspected security incidents

  • Secure third-party hosting and payment infrastructure

Although we take reasonable precautions, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

We cannot guarantee the absolute security of information transmitted to or stored by us. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorised access to your account.

If a data breach occurs, we will investigate and respond appropriately and, where required by applicable law, notify affected individuals and relevant authorities.

8. Your Privacy Rights and Choices

Depending on your location and the laws that apply to you, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain personal information

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Request a copy of certain information in a portable format

  • Opt out of marketing communications

  • Submit a privacy-related complaint

These rights may be subject to legal limitations or exceptions.

To submit a privacy request, contact us at turnitinxofficial@gmail.com. We may need to verify your identity before processing your request.

9. Australian Privacy Information

TurnitinX Official Limited is located in New South Wales, Australia.

Where applicable, we aim to handle personal information consistently with relevant Australian privacy requirements, including the principles relating to transparency, security, access, correction, and responsible disclosure of personal information.

If you believe we have not handled your personal information appropriately, please contact us first so that we can investigate and attempt to resolve your concern.

10. Links to Other Websites

Our Site may contain links to third-party websites, applications, tools, payment services, or platforms that are not owned or controlled by TurnitinX Official Limited.

Once you leave our Site or interact with a third-party service, we may have no control over how that third party collects, uses, stores, or protects your information.

We encourage you to review the privacy policies and terms of any third-party website or service before providing personal information.

The inclusion of a third-party link does not necessarily mean that TurnitinX endorses, controls, or accepts responsibility for that website, its content, its services, or its privacy practices.

Your interactions with third-party services are between you and the relevant third-party provider.

11. Children’s Privacy

The Site and Services are intended for users aged 13 years or older.

We do not knowingly collect personal information directly from children under 13 years of age.

If you are under 13, you must not create an account, make a purchase, upload content, or provide personal information through the Site.

If you are a parent or legal guardian and believe that a child under 13 has provided personal information through TurnitinX, please contact us immediately at turnitinxofficial@gmail.com.

After receiving and verifying such a request, we will take reasonable steps to:

  • Locate and delete the child’s personal information

  • Close or restrict any related account

  • Prevent further unauthorised use where reasonably possible

Users under 18 should use the Site and Services with the involvement and permission of a parent, legal guardian, school, teacher, or other authorised adult where required.

12. Do Not Upload Unauthorised Personal Information

When submitting documents or other content through TurnitinX, you are responsible for ensuring that you have the legal right and appropriate permission to provide that content.

You should not upload personal, confidential, copyrighted, restricted, or sensitive information belonging to another person unless you have the necessary authority or consent.

TurnitinX is not responsible for personal information that a user uploads without appropriate permission.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business operations

  • Our Site or Services

  • The technologies we use

  • Legal or regulatory requirements

  • Our information-handling practices

The revised Privacy Policy will be posted on this page, and the “Last Updated” date at the top will be changed accordingly.

Where appropriate, significant changes may also be communicated through:

  • A notice or banner on the Site

  • An email to registered users

  • A notice within your TurnitinX account

  • Another reasonable communication method

We encourage you to review this Privacy Policy periodically.

Your continued use of the Site or Services after an updated Privacy Policy becomes effective indicates your acknowledgement of the revised policy, except where additional consent is required by applicable law.

14. Contact Us

If you have any questions, requests, complaints, or concerns regarding this Privacy Policy or the way TurnitinX handles personal information, please contact us:

TurnitinX Official Limited

112A/40–50 Arncliffe Street
Wolli Creek, NSW 2205
Australia

Email: turnitinxofficial@gmail.com

Website: https://turnitinx.com